Complaints Procedure

We are here to help.

Our commitment to you

Our commitment to you extends beyond delivering exceptional homes to fostering a supportive and responsive community. At KMM Homes, we deeply value our customers’ experiences and strive to address any concerns with the utmost care and efficiency. Our dedicated team is here to listen, understand, and resolve any issues promptly, ensuring your satisfaction and peace of mind. Moreover, we actively engage with the community, participating in local initiatives and supporting causes that enrich the neighbourhoods where we build. Your feedback is invaluable to us, driving continuous improvement and reinforcing our commitment to delivering homes that not only meet your expectations but also contribute positively to the community we serve.

To submit a complaint either email us or fill our this form and we will do our very best to help.

Complaints policy

Our dedication to transparency and responsiveness in addressing your concerns.

Stage 1

Complaint made in writing to complaints@kmmhomes.co.uk or fill in the form below. The complaint will be logged and acknowledged within 5 working days, from your complaint date. Your complaint will be investigated.

Stage 2

A complaint assessment and response letter will be sent within 30 calendar days of the complaint initiation date.

Stage 3

If the complaint has still not been resolved, you will be sent a further letter within 56 days of the complaint initiation date.

Stage 4

You will be sent a closure letter once the complaint has been closed.

Final Stage

If you are still dissatisfied after following our complaints procedure, you may be able to raise your complaint with your warranty provider, or through the ICW Disputes Resolution Scheme.